Refund policy

At Nashwa Fragrances, every order is carefully prepared and inspected before dispatch.

Due to the personal nature of fragrance products, all sales are final, and we do not accept returns, exchanges, or refunds for change of mind, personal preference, or dissatisfaction with a fragrance once an order has been delivered.

However, if there is an issue with your order, such as:

• Receiving the wrong item
• Receiving a damaged or defective product
• Receiving an incomplete order
• An item arriving in a condition different from what was ordered

please contact us as soon as possible after receiving your order.

To review your request, we may require clear photos or videos of the product, packaging, shipping label, and the condition in which the order was received, along with your order number and any other information reasonably required to verify the issue.

If the claim is approved, Nashwa Fragrances may, at its discretion and subject to applicable law, offer a replacement, exchange, store credit, or refund.

Products must not be intentionally damaged, altered, excessively used, or tampered with in order to qualify for a claim.

Nashwa Fragrances reserves the right to reject claims where sufficient proof is not provided or where the reported issue cannot reasonably be verified.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Nashwa Fragrances
Every order, carefully prepared. Every concern, carefully reviewed.